Nine Stars Phone Numbers and Emails

Toll-Free Number:

  • (866) 978-2778

Customer Service:

  • (909) 620-8877

Nine Stars Email:

General Info
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Contact Information

Nine Stars Website:

Nine Stars Help Center:

Corporate Office Address:

Nine Stars Group (USA) Inc.
1775 South Business Parkway
Ontario, California 91762
United States

Other Info (opening hours):

Hours: M-F 8:30 AM to 5:30 PM PST

Nine Stars Customer Service Reviews

1.6 / 5
Gerardo R Hak
Lid not working

Called customer service to ask what I can do because lid on trash can not working but no one answers

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Eliane C Ofx
They never answer the phone since I received the trash can in September trying to replace it the hooks came broken need to be replaced

Stop dont return your item to Walmart if you have an issue call the customer service they never answer left a message they never return a call . It has been...

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Summary of Nine Stars Customer Service Calls

01:57 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Nine Stars?

Product/ Service Question:

  • “My lid will not work and I only had it 2 days and got no answer from Ure company”
  • “Sensor not working on trash can”
  • “Damaged item”

Return/ Replace Question:

  • “Replacement”
  • “Replacement liner for DZT-42-9”
  • “Lid replacement 50-28SL”

Shipping and Delivery Question:

  • “Tracking numbers”
  • “Have not received order”
  • “Product still not received after 4 months”

Request for Information Question:

  • “Trashcan issue”
  • “Looking for a ring for DZT-50-13 FZ Model”
  • “About my trash can, its a large oval ninestars trash can its missing the part to keep the bags down. How can i get it replaced.”

Cards Question:

  • “I need a trash liner card”

Other Question:

  • “Nine stars trash can lid issue”
  • “Lid of trash can will not open”
  • “Trash can”



Nine Stars Group (USA) Inc. specializes in manufacturing and distribution of trashcans. The company was founded in January 2004. Its headquarters is based in Pomona, California, United States. Nine Stars Group (USA) has 2 factories in China. The company offers plastic, stainless steel, combo, and wood trashcans. Customers can also purchase liquid dispensers. The company provides a 1 year warranty which covers defects in material and workmanship. Nine Stars Group (USA) ships their products across the United States through UPS carrier. Express delivery option is possible. The company accepts returns within 30 calendar days of the purchase date. Available payment options are Visa, MasterCard, American Express, Discover, and Diners Club. Order status can be tracked in personal profile on the company website.

Nine Stars reviews and complaints

Nine Stars is ranked 319 out of 2075 in Appliances and Electronics category

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